VDH adapts technical service to the growing complexity of its systems

In recent years, VDH Products has undergone a significant technological shift in the design and production of its measurement and control systems. Traditional through-hole components have been replaced by Surface-Mount Technology (SMD), allowing for more compact constructions while ensuring high reliability and performance. Combined with top-tier electronic components, these systems deliver the stability and precision required by today’s industry.

As customer expectations increase, VDH control systems have become more advanced in both hardware and software. This growing complexity also directly affects how repair procedures are carried out.

VDH’s repair department is equipped with state-of-the-art tools and diagnostic instruments. However, the sophistication of modern electronics means that repairs are more time-consuming and require deeper investigation.

Accurate problem reporting speeds up service

To ensure fast and efficient service, each returned product must be accompanied by a clear and detailed description of the issue. This allows the technical team to conduct a more focused investigation, reducing diagnostic time and avoiding unnecessary testing. Specific information, such as error messages, unusual behaviour, or environmental conditions, greatly improves the speed and accuracy of fault detection.

If the description is vague or incomplete, identifying the issue may take significantly longer. To ensure proper registration and handling, the official VDH return form must also be included with the shipment. This form is designed to collect all relevant technical details from the outset.

Detailed investigation before repair

In many cases, faults are not immediately visible and require a thorough investigation to identify the root cause. This process includes opening the device, performing targeted measurements, and testing critical components. In some situations, certain parts may need to be temporarily replaced to determine whether they are responsible for the malfunction. Only after this diagnostic phase is completed can an accurate cost estimate be issued. Repair work will begin only once formal approval is received.

Repair and shipping policy

Repairing advanced electronic systems requires both technical expertise and clear criteria for assessing feasibility. Once the initial investigation is complete, the following conditions apply:

• Repair costs: These are calculated after the diagnostic phase. If the customer decides not to proceed, only the investigation costs will be charged. Repairs will not be carried out if the estimated cost exceeds 50% of the product’s current replacement value.
• Product age limit: Equipment older than ten years is excluded from repair services due to component obsolescence.
• Shipping costs: For out-of-warranty products, return shipping costs will be invoiced regardless of whether the repair is approved.

More information